We take care of your property like it’s our own. We have a full list of vendors who are licensed and insured. Tenants are instructed to submit all maintenance requests through their online resident portal. All requests are processed by our staff within an hour of submission and the tenant is contacted directly to schedule the repair.
In the case of an emergency, tenants are directed to call our maintenance call center, who will connect them to their property manager instantly. This includes loss of air conditioning, heating, hot water, water damage and fire. If there is a home warranty in place for the property, we require a copy of the warranty at the time of the management agreement signing. All homes must be professionally cleaned and “lease ready” upon the signing of the management agreement.
After your initial listing walk-through, our staff will contact you to go over required/recommended repairs to get your home ready to lease. These items could include, fresh paint, property systems, cabinets, plumbing, electrical and making sure fixtures are in good, working order. We require a cleaning deposit from all tenants, therefore it is only fair that the home be in move-in ready condition when they take occupancy. This includes getting the home professionally cleaned and the carpets professionally cleaned.